Informational only — not legal advice. Laws and case precedent change, and outcomes depend on your specific policy language. Verify current law with your state Department of Insurance or a qualified attorney before relying on it.
Can insurers depreciate labor when calculating ACV?
UnsettledIdaho has no law on depreciating labor. No statute, insurance regulation, Department of Insurance bulletin, or Idaho appellate decision says whether labor may be depreciated in an actual cash value calculation. Your customer's policy definition of actual cash value controls the outcome.
Authority
Idaho courts apply the broad evidence rule to determine actual cash value generally. Boise Ass'n of Credit Men v. U.S. Fire Ins. Co., 256 P. 523, 528 (Idaho 1927); Manduca Datsun, Inc. v. Universal Underwriters Ins. Co., 676 P.2d 1274 (Idaho Ct. App. 1984). Neither case reaches the depreciation of labor. The Department of Insurance Post-Disaster Claims Guide explains actual cash value, replacement cost, and depreciation to consumers and imposes no limit on depreciating labor.
Related: RCV vs. ACV and recoverable depreciation, explained · Xactimate RFG vs. DMO labor — pricing removal correctly
Must insurers replace undamaged materials so the repair matches?
UnsettledIdaho has no matching, line-of-sight, or uniform-appearance requirement. No statute, IDAPA rule, or Idaho case law obligates a carrier to replace undamaged slopes, shingles, or siding so the finished job looks uniform. Whether matching gets paid turns on the policy language, so build that argument from the policy, not from Idaho law.
Authority
Idaho Code § 41-1329 lists the unfair claim settlement practices; none addresses matching or uniform appearance. No rule under IDAPA Title 18 imposes such a duty either. Department of Insurance consumer guidance on home and renters claims states that a policy might not pay to match undamaged portions such as siding and roof shingles, and defers to the policy's own provisions. That guidance is not binding authority.
Idaho Department of Insurance — Home & Renters Claims (matching guidance: policy "might not pay to match undamaged portions...siding, roof shingles") · Idaho Code § 41-1329 — Unfair Claim Settlement Practices (no matching/uniform-appearance provision)
Related: The line items adjusters miss on a roof claim · How to fight a lowball insurance estimate
Can a contractor pay or waive the homeowner's deductible?
ProhibitedIdaho bans deductible waiving by statute. Idaho Code § 41-348 makes it unlawful for a service provider to engage in a regular practice of waiving, rebating, giving, paying, or offering to waive, rebate, give or pay all or part of a claimant's deductible on property insurance. A roofer who prepares, processes, presents, or negotiates insurance claims is a service provider, so you may not run a deductible-eating program. Bill the carrier the price you actually charge and collect the deductible from the homeowner.
You may
- Bill the carrier the same price you bill the homeowner
- Collect the full deductible from the homeowner
- Offer a payment plan or third-party financing for the deductible
- Give a genuine, disclosed discount off your real price
- Tell the homeowner the discount reduces what the carrier pays too
- Document the actual contract price in your file
You may not
- Make a regular practice of waiving or absorbing the deductible
- Rebate, give, or pay any part of the deductible back to the homeowner
- Advertise or pitch that you will waive the deductible
- Inflate the estimate to bury the deductible in the carrier's payment
- Bill the carrier a price you never intend to collect
- Pay a referral fee tied to claim work
Penalty: Civil, not criminal: an administrative penalty of up to $5,000 under Idaho Code § 41-327.
Authority
Idaho Code § 41-348(2) prohibits a service provider from engaging in a regular practice of waiving, rebating, giving, paying, or offering to waive, rebate, give or pay all or part of a claimant's deductible, including on property insurance. A service provider is anyone who directly or indirectly provides, advertises, or otherwise claims to provide services, and services expressly include preparing, processing, presenting, or negotiating an insurance claim. The section also bars referral payments. Two qualifications. The ban reaches a regular practice, not a single isolated instance. No separate Idaho statute criminalizes the advertising itself, but the offering to waive language plus the advertises prong reach a we-will-waive-your-deductible pitch made as part of that practice. Enforcement runs through the civil penalties of Idaho Code § 41-327, up to $5,000. Department of Insurance consumer guidance lists offers to waive your insurance deductible as a roofing fraud red flag; that page cites no statute. The statute bans waiving the deductible, not lending against it. A payment plan or outside financing that the homeowner actually repays remains lawful. A real discount off your real price is lawful as well, but the carrier then pays proportionally less, so it does not spare the homeowner the deductible.
Idaho Code § 41-348 — Prohibited Acts, Service Providers (Idaho Legislature, official) · Idaho Code § 41-327 — administrative/civil penalty provision referenced by § 41-348 (Idaho Legislature, official) · Idaho Department of Insurance — 'Roofing Replacement Red Flags' consumer alert
Related: RCV vs. ACV and recoverable depreciation, explained
Can a contractor negotiate the homeowner's claim?
RestrictedIdaho has no roofing-specific claim statute; the public adjuster licensing definition is what limits you. You may inspect the roof, write and submit your own estimate or supplement, and discuss and defend your scope, line items, and pricing directly with the adjuster. What requires a license is acting on the insured's behalf for compensation to negotiate or settle the claim, advising the homeowner on coverage, or advertising that you handle claims.
You may
- Inspect the roof and document the damage
- Write and submit your own estimate or supplement
- Explain and defend your scope, line items, and pricing to the adjuster
- Meet the adjuster at the property for the inspection
- Point out damage the adjuster's scope missed on your work
- Recommend that the homeowner file a claim
You may not
- Negotiate or effect settlement of the homeowner's claim on their behalf
- Advise the homeowner on policy coverage or claim rights
- Advertise that you will handle your claim or fight your insurance company
- Hold yourself out to the public as a claim specialist or adjuster
- Solicit or investigate losses for someone in the loss-adjusting business
- Offer to waive, rebate, or absorb the homeowner's deductible
Penalty: Administrative penalty up to $1,000 for an individual or $5,000 for an entity under Idaho Code § 41-117, plus, on criminal conviction, a fine up to $1,000 and up to six months in county jail, with each violation treatable as a separate offense.
Authority
Idaho Code § 41-5802(6) defines a public adjuster as a person who, for compensation on behalf of the insured, acts on the insured's behalf in negotiating for or effecting the settlement of a first-party property claim; advertises for employment, solicits business, or represents himself to the public as a public adjuster of first-party property claims; or solicits business, investigates or adjusts losses, or advises an insured about such claims for another person in the loss-adjusting business. Idaho Code § 41-5803 bars acting or holding yourself out as a public adjuster without a license. The definition reaches advertising and solicitation, so the marketing alone can trigger it. Idaho Code § 41-5804 lists the exceptions: Idaho-admitted attorneys acting professionally; a licensed producer acting only for its own insured; life, health, and annuity claim settlement; a person employed only to obtain facts surrounding a loss or to furnish technical assistance to a licensed public adjuster, including estimators, photographers, engineers, and private investigators; licensed health care providers filing health claim forms; and persons settling subrogation between insurers. There is no contractor or roofer exemption. The estimator exception confirms that estimating a loss is not itself adjusting, which is why pricing and presenting your own repair scope and arguing that scope with the carrier falls outside the definition; being engaged to press or settle the homeowner's claim, or advertising that service, falls inside it. Enforcement: Idaho Code § 41-5811 authorizes license denial, nonrenewal, suspension, or revocation, and Idaho Code § 41-117 supplies the general penalties above. Idaho Code § 41-5818 sets standards of conduct that apply only once licensed. Separately, Idaho Code § 41-348 makes it unlawful for a service provider to engage in a regular practice of waiving, rebating, giving, or paying a claimant's deductible, and bars referral payments, enforced by civil penalties under Idaho Code § 41-327. Department of Insurance consumer guidance warns homeowners about door-knocking contractors who claim insurance expertise, promise a full replacement, or offer to waive the deductible; it is a consumer advisory, not an interpretation of Chapter 58.
Idaho Code § 41-5802 — Definitions, Public Adjuster Licensing Act (Idaho Legislature) · Idaho Code § 41-5803 — License required (Idaho Legislature) · Idaho Code § 41-5804 — Exceptions to licensing (Idaho Legislature) · Idaho Code § 41-5811 — License denial, nonrenewal or revocation (Idaho Legislature) · Idaho Code § 41-5818 — Standards of conduct of public adjuster (Idaho Legislature) · Idaho Code § 41-117 — General penalty for insurance code violations (Idaho Legislature) · Idaho Code § 41-348 — Referral payments and deductible waiver prohibition for service providers (Idaho Legislature) · Idaho Code Title 41, Chapter 58 — Public Adjuster Licensing Act, full chapter PDF (Idaho Legislature) · Idaho Department of Insurance — "Roofing Replacement Red Flags" consumer press release (July 6, 2023)
Related: What is a roofing supplement? · How to fight a lowball insurance estimate
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